Privacy Policy and GDPR Compliance for "Here It Is"

Introduction

"Here it is" (the "Company", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services. It also outlines your rights under the General Data Protection Regulation (GDPR).

By using our website and services, you agree to the terms outlined in this Privacy Policy and our Terms and Conditions.

'Here It Is' is currently a trading name under the Burton group of businesses inc Burton Livings LTD and Burton Joinery (Construction LTD.

Data We Collect

When you use "Here it is" to locate your lost property, we may collect the following personal data:

Personal Identification Information: Name, email address, phone number, and mailing address.
Property Information: Description of lost items and related details.
Transaction Information: Payment details, service fees, and delivery addresses (if applicable).
Usage Data: Information on how you interact with our website, including cookies and IP addresses.

How We Use Your Data

We collect your personal data to provide you with the following services:

Assist in locating and recovering your lost property.
Facilitate the delivery of your recovered items.
Process payments for service and delivery fees.
Communicate updates about your lost property search and retrieval.
Improve our website and services through usage analysis.

Legal Basis for Processing

We process your data under the following legal grounds:

Consent: By submitting your personal data to use our services, you consent to us processing it.
Contractual Necessity: To perform the services you requested.
Legitimate Interests: To improve our services and prevent fraud.

Storage and Retention of Data

We store personal data for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law.

Please note that any recovered property stored by us will be retained for a maximum of 3 months. After this period, "Here it is" reserves the right to dispose of or donate the items if they have not been claimed.

Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it with:

Service Providers: To assist with delivery and payment processing.
Legal Authorities: If required by law or for fraud prevention purposes.

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information in compliance with GDPR standards.

Your Rights Under GDPR

You have the following rights regarding your personal data:

Access: You can request a copy of your personal data.
Rectification: You can request corrections to inaccurate or incomplete data.
Erasure: You can request the deletion of your data, subject to legal and contractual obligations.
Restriction of Processing: You can request to limit how we use your data.
Portability: You can request a copy of your data in a machine-readable format.
Objection: You can object to the processing of your data for certain purposes.

To exercise these rights, please contact us at [email].

Security of Your Data

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Cookies

We use cookies to improve your experience on our website. You can control cookie preferences through your browser settings.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

Terms and Conditions of Service

Introduction

These Terms and Conditions (the "Terms") govern your use of the services provided by "Here it is". By using our website and services, you agree to these Terms.

Scope of Service

"Here it is" helps individuals locate and retrieve lost property. However, we cannot guarantee that we will successfully find your lost belongings. Our services are based on the information you provide and the success of our search efforts.

Fees and Payment

We do not charge a fee to search for your lost property. However, if we locate your item and successfully arrange for its delivery, you agree to pay:

Service Fee: This fee only applies once your lost item is found and you confirm that you would like it sent to you.
Delivery Fee: An additional fee for the delivery of your found property, based on the method and location of delivery.

In some cases, additional costs (e.g., customs or other special charges) may apply, which will be communicated to you in advance. No fees are charged if we are unable to locate your lost item.

All applicable fees must be paid prior to the delivery of your item. Fees are non-refundable once the service has been rendered, including when the property is successfully delivered.

Storage and Disposal of Recovered Property

If we locate your lost property, it will be stored for a maximum of 3 months. After this period, we reserve the right to dispose of or donate the items if they have not been claimed or if no delivery arrangement has been made.

Limitation of Liability

"Here it is" will make reasonable efforts to locate and return your lost property. However, we do not guarantee the success of our search or the condition of the recovered items. We are not liable for any damages or losses incurred as a result of using our service, including but not limited to lost or damaged property, failure to find the property, or delays in delivery.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Contact Information

For any questions regarding these Terms or our services, please contact us at hello@hereitis.uk